SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of sirivo.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of sirivo.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love this blanket! It's soft, breathable and perfect for my little one. The 4-layer design keeps him warm and cozy all night long.
Such a lifesaver! This swaddle blanket is so versatile - it doubles as a stroller cover, bath towel, and even changing pad. Plus, it’s easy to clean which makes my life easier.
Adorable
This cotton muslin baby blanket has been such an asset in our house
no more fussing about what to use when i need to change diapers in public places – this blanket works great as a changing pad cover
Bought this as a gift for a friend who had her first child recently. She absolutely loves how gentle and comfy the material feels on her baby's skin 👶🏼
i appreciate how durable yet soft-to-touch this product is; truly made with babies' delicate skin in mind
perfect 👍
the summer-themed design adds such charm to my baby’s crib setup 🌸 plus its 100% cotton make ensures maximum comfort
washing machine-friendly products are always winners in my book 🙌 no need to worry about hand washing anymore
I've used this as a stroller cover during sunny walks, works like magic!
the print is so cute! adds a playful touch to our nursery
The 4-layer design offers the right amount of warmth and breathability - just what we needed for those chilly evenings.
this product has been such an essential in our daily routine. Its durability ensures that it will last for years to come.
We use ours all year round – keeps bub warm in winter and cool in summer due to its breathable material 😇
Perfect gift idea! I got one at my baby shower and now I give them out too. Practicality meets style with this one.
This blanket is made from pure, soft cotton gauze which makes it super comfortable for my little angel.